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THE RENTAL GUIDE · CAGAYAN DE ORO

A little planning.
A smoother ride.

Your questions, answered. Find what you need to book a scooter or Spresso, prepare for pickup, and enjoy the road ahead.

₱500 advance reservation fee Same-day? No reservation fee 7+ days ₱100/day discount
Start here

Booking & availability

How do I check available units?
Please check availability on our Available Units page. You can pick your unit, browse the calendar to find your preferred dates, then proceed to book directly from the same page.
How do I confirm my booking?

Start with our reservation form, then check your email for the requirements and next steps. The request-received email is an acknowledgement, not a confirmed booking.

Advance rentals: submit your IDs, sign the rental agreement and pay the ₱500 reservation fee, which is deducted from your rental total. Confirmation may take up to 24 hours, especially when your rental date is several days away.

Same-day rentals: the form and rental requirements still apply, but no ₱500 reservation fee is required. We confirm through Messenger after availability and your requirements are verified.

Can I book for today?
Yes. Complete the reservation form and message us with your preferred unit and pickup time. No ₱500 reservation fee is required for same-day rentals. Your rental is confirmed after our team verifies availability and your requirements.
How long does confirmation take?
Advance booking confirmation may take up to 24 hours, especially if your rental date is still several days away. Please check your email for the next steps. For a same-day request or a pickup that is approaching, contact us on Messenger so the team can check it.
Plan your rental

Rates & rental time

What are your rental rates?
Rates depend on your vehicle and destination. Check the Rates page and search for your municipality or province for out-of-town pricing. All rentals have a 24-hour minimum. For bookings of 7 days or more, a ₱100 per day discount applies.
Can I rent for fewer than 24 hours?
Our minimum rental is 24 hours. We do not offer 12-hour or standalone hourly bookings. The full daily rate applies even if you use the unit for less than 24 hours. Hourly rates apply only to extra time after your booked rental period.
How are rental extensions charged?

Please message us before extending so we can check availability. For extensions of less than 12 hours after your booked rental period:

  • Scooters: ₱80 per hour
  • Spresso: ₱150 per hour

When an extension reaches 12 hours, it counts as one additional rental day at the applicable daily rate. These hourly rates are for extensions only; the minimum rental remains 24 hours.

Do you allow long-term rentals?
Yes. Book for 7 days or more to receive a ₱100 per day discount. Include your full rental dates in the reservation form so we can confirm your total.
Does the 12-hour tour mean I can rent for 12 hours?
No. The private tour is a separate service with a driver and its own itinerary and inclusions. Self-drive scooter and Spresso rentals have a 24-hour minimum.
Before pickup

IDs & requirements

What are the requirements to rent?
Complete the reservation form and prepare:
  • A valid driver’s license
  • An acceptable secondary ID (see the student and deposit answers below)
  • A signed rental agreement
  • For advance rentals, a ₱500 reservation fee, deducted from the rental total. The balance is paid at pickup.
Same-day rentals do not require the ₱500 reservation fee. Our team must still verify availability and your requirements.
Do you require a cash security deposit?
Usually 2 valid IDs are enough. A cash deposit of ₱1,000 is only required if no acceptable secondary ID is presented.
Can students rent scooters?
Yes! Driver's License is still required as the primary ID. School IDs are acceptable as secondary — the renter must be the actual student ID owner and the ID must be from the current school year.
Can someone else drive the unit I rented?
No. Only the registered renter who owns the valid IDs is allowed to operate the vehicle. No exceptions.
On the road

Pickup & rental policies

Do you offer delivery and pick-up?

Delivery and pick-up are available by prior arrangement, subject to availability. Share your exact location so we can confirm the applicable option.

  • Free meet-up: pick up or return at Rose Pharmacy, Iponan, by prior arrangement.
  • Nearby delivery: ₱150 within approximately 10–15 km of the meet-up location, such as Westbound Integrated Bus Terminal. Ask us to confirm the return pick-up fee for your location.
  • Standard CDO city locations: ₱300 for delivery or ₱300 for pick-up; ₱600 for both.
  • Laguindingan Airport: ₱600 for delivery or ₱600 for pick-up; ₱1,200 for both.
  • Other nearby areas: contact us for a quotation.
What's included in the rental?
Every rental includes:
  • ⛑️ 2 FREE Helmets
  • 🌧️ 2 FREE Raincoats — optional depending on weather or for long-day rentals
  • ✅ Clean and ready unit
Is fuel included?
Fuel is not included. Units are released with a recorded fuel level and must be returned at the same level. If returned with lower fuel, the difference will be charged. If returned with more fuel, no refund will be issued.
Is there a vehicle washing fee?
Units must be returned in the same clean condition as released. Cleaning fees if returned dirty:
  • Scooters — ₱80
  • Suzuki Spresso — ₱200
Can I use the unit outside CDO?
Yes. Kindly refer to our Rates Page for destination coverage and applicable charges for out-of-town trips.
Is the reservation fee refundable?
Reservation fees are deducted from your rental total and are non-refundable after confirmation if you cancel. Rescheduling may be approved, subject to availability. If we cannot fulfill your booking and no suitable replacement is available, you may reschedule or receive a refund of your reservation payment. See our cancellation and refund policy or contact us about your booking.
What happens in case of damage?
Renters are responsible for any damage during the rental period as stated in the rental agreement. We conduct unit inspections before release and upon return. We highly recommend checking the unit thoroughly before leaving.
Car Rental Cleanliness Policy — Pets & Smoking
To maintain cleanliness and comfort for all renters:
  • No pets inside the vehicle — ₱2,500 cleaning fee if evidence is found after return
  • No smoking inside the vehicle — ₱2,500 cleaning fee if residue is detected after return
By proceeding with the booking, renters agree to these conditions.

YOUR NEXT STOP

Ready to plan your ride?

Check your dates, choose a unit, and send your reservation request.
We’ll guide you through the requirements and confirmation.

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